Service Assurance Monitoring: What is that? (Part 1)
Service Assurance Monitoring is designed to help businesses deliver on their agreements with users. Service assurance monitoring is made up of SLAs (Service level agreements), SLOs (Service level objectives), and SLIs (Service level indicators). SLAs are the agreements a business makes with users, SLOs are the objectives technical teams must maintain to meet agreements, and SLIs are the actual metrics based on performance.